It is an academic master dissertation on tourism industry. The unit analyses is on small and medium enterprises located at são paulo state, Brazil, located in 22 tourism cluster and up to 7.000 enterprises. The theory used will be innovation, technical cooperation and Oslo manual as a base. The research question is focused on to discover who are the agents/actors in the process, their motivations and weaknesses on their relationships, the role of government and higher education may play on these actors in order to improve their revenues and insertion..
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