Dear colleagues,
Join the Conversation on Digital Servitization in Manufacturing Industries!
See you on Big Island at the Hawaii International Conference on System Sciences (HICSS) in the second week of 2025 (January 7-10). This conference is rich in tradition and quality. Affiliated with the AIS, it is one of the longest-standing working scientific conferences in Information Technology Management. Proceedings are ranked C in VHB-Jourqual3 and A according to CORE 2018.
Digital servitization represents a fundamental shift for product-based companies arising from the convergence of digitalization and servitization trends. Additionally, it's increasingly influenced by the growing demand for sustainability. As boundary objects in complex service systems, smart products improve service efficiency, enable sustainable life cycle considerations, and drive service innovation. Companies are attempting to benefit from these developments by means of data-driven services, product-service-software systems, and innovative business models.
The emergence of these service systems marks a departure from traditional manufacturing business models, presenting a socio-technical challenge that requires the integration of humans, organizations, and technologies. Consequently, organizations are under significant pressure to undergo substantial transformation as they aim to incorporate digital, data-driven, and AI-based services for both internal and external customers. This necessitates navigating increasingly complex service ecosystems, where organizational strategies, structures, resources, business processes, capabilities, and offerings undergo substantial transformation.
Therefore, manufacturing companies need well-grounded strategic guidance, models, and methods to design and implement data-driven service systems. Recognizing these challenges, this minitrack aims to explore insights on multiple facets of digital servitization.
Topics may span conceptual, empirical, design science, applied, and theoretical research. Any research methodology (conceptual, reviews, qualitative, quantitative, mixed methods, etc.) at any level of analysis is welcome. Typical themes that are expected for contributions to the minitrack include (but are not limited to):
• (Digital) Servitization in manufacturing and service industries
• Enabling technologies and affordances in (digital) servitization
• Strategies, tools, and frameworks in service ecosystem design and management
• Considerations regarding strategic position, competences, and/or organizational structures
• Ideation and prototyping of service business models and product-service-software-systems
• Creating and managing a portfolio of data-driven services
• Design knowledge and artifacts (e.g., theories, modeling languages, design principles, methods, evaluation of methods, etc.) for digital servitization in manufacturing
• Business models for smart services, digital services, and/or product-service-software-systems (e.g., business model patterns, archetypes, revenue models, etc.)
• Organizational transformation in the given context (e.g., change management, business process optimization, business process reengineering, business model innovation)
• Performance assessment of data-driven service systems and respective organizations
• Practitioners insights and real-world implementations of data-driven service systems
• Contributions to better understand new occurring phenomenons and paradoxes in digital servitization (rebound effects, backfire effects, service paradox, deservitization)
• Cybersecurity challenges in digital servitization
• Data governance, ethics, privacy, and security considerations for data-driven services
• Customer co-creation/co-production of data-driven services
• Integrating sustainability goals into data-driven service strategies
• Assessing the social and environmental impact of digital servitization
Conference Information: https://hicss.hawaii.edu/
Important Dates for Paper Submission
Submission Deadline June 15, 2024 | 11:59 pm HST
Notification of Acceptance/Rejection August 17, 2024 | 11:59 pm HST
Deadline for Submission of Final Manuscript for Publication September 22, 2024|11:59 pm HST
Deadline for at least one author to register for HICSS-57 October 1, 2024 | 11:59 pm HST
Important Dates for Pre-Conference Doctoral Consortium Application
Application deadline June 30, 2024 | 11:59 pm HST
Notification of Acceptance/Rejection August 17, 2024 | 11:59 pm HST
We are also happy to provide guidance and advice, e.g., based on abstracts of prospective submissions.
Aloha! Your Minitrack Chairs
Christian Koldewey
Paderborn University & Fraunhofer IEM
christian.koldewey@hni.upb.de
Martin Ebel
Ruhr-University Bochum, ZESS
martin.ebel@isse.rub.de
Johannes Winter
L3S Research Center, Hannover U & acatech
winter@l3s.de
Muztoba Khan
Carroll University
mkhan@carrollu.edu
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Christian Koldewey
Paderborn University
Paderborn
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