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Training Your Staff Before Implementing QMS

By Terrance Palmer posted 08-01-2021 01:12


Safeguarding quality at a manufacturing plant or assembly line is the backbone of the profitability of your operations since it has a direct impact on customer satisfaction. To maintain high-quality production, several quality control measures have been introduced for industrial manufacturing companies. Such measures have included implementing a full-scale Quality Management System (QMS). 


A QMS system takes into consideration a wide range of principles with the sole objective of improving overall quality and customer satisfaction. Before implementing a QMS system at the plant or assembly line, training the workforce is very important. Here is how you can make it beneficial.


Clarifying objectives and strategies


Before planning employee training, having clarity on the objectives and strategies you will use should be prioritized. Although a full-scale QMS system might have a unified dashboard, some aspects might relate to only one workgroup or team. 


A full-scale QMS system could have corrective action software, which might be more relevant in Quality Control and risk management. On the other hand, there might be facets of the QMS system that help with product development. Therefore clarifying which aspect of the ETQ Reliance QMS system you would like to train employees on is very important.


Outlining documented compliance policies


Depending on the specific industry or niche you are in, there are some regulatory compliance policies that manufacturers need to abide by. Before implementing the QMS system, you can outline the internal policies drafted per regulatory compliance regulations. That can set the platform for how this system will fit into ensuring that compliance regulations are met. 


By outlining these documented compliance policies, employees will be exposed to the bigger picture of implementing the QMS system. This applies to both groups of employees, those working with product development and at production lines. Ensuring the quality standards you implement comply with regulations during development and production can contribute to well-managed product quality.


Hands-on training on the software being implemented


The software being implemented will require Quality Control personnel that will operate it daily. Depending on the system you are implementing, the learning curve for such systems might be a little steep and require formal training. 


Conducting demonstrations and simulations on how the QMS system works in real-life scenarios can contribute to the software being used to its full potential. The subsequent results of this hands-on training on the software being implemented will include meeting and even surpassing KPIs due to the proper use of the software.


Creating in-house training material


Training material and technical sheets issued by the QMS system developer could be very hard to understand, especially when it uses technical jargon. For manufacturing companies with a workforce that might not be familiar with the setup being used, making sense of these documents could be challenging. 


When conducting training before implementing the QMS system, you can opt to create in-house training material. A more simplified approach to translating the complex documentation from the developer will go a long way to the average assembly line worker.


Set the platform for feedback and queries


For the QMS software to fulfill its objectives, two-way communication between senior management and assembly plant workers must be present. The two-way communication during the training phase is crucial when ascertaining whether they fully understand this change. 


Understanding why the system should be present and how it will be unrolled are two important questions all workers need to understand. In this case, you can set up a survey poll to get some questions and feedback from every employee. You can then plan some individual sessions before implementing the QMS system for best performance results.