Reimagining Innovation and Value Pathways in Service Ecosystems
ISH in partnership with the Academy of Management's Community Accelerator Program
Dates: 30th-31st January, 2027
29th January: Pre-conference workshops
Keynote speakers: Illustrious global academics
Best paper prizes & travel scholarship for scholars to attend the AOM
Venue: BML Munjal University, India
Why this international conference?
Hospitality and Tourism, healthcare and wellness, education & edtech, retail and e-commerce, creative industries, management consulting and also legal services are labour-intensive sectors with multiple actors that significantly affect three levels of analysis – people, teams and the firm and the planetary ecosystem. These industries are faced with multiple challenges: There is an increase in the global burden of depression (now classified as a disease by WHO), challenges to jobs posed by artificial intelligence, climate disruptions the world over, a shift in tourist and consumer expectations and more fragile labour markets. In this context it is vital that the service sector reconsiders its purpose and future direction. What was once seen as a sector defined primarily by service and experience has now become a space where emotional well-being, tech-savviness, environmental responsibility and community resilience intersect in profound ways.
Management scholarship has so far been centred around the triple bottom-line perspective of profit, people and planet (Żak, 2015), stakeholder theory (Freeman, Wicks, & Parmar, 2004) and also conscious capitalism that advocates service‐oriented leadership (Sisodia, 2009). Many questions arise, including whether the existing conceptual perspectives still hold relevance or need to be realigned to the tectonic shifts that industries are undergoing, where reinvention, innovation, creativity and resilience seem to hold the key. This international conference aims to host eminent scholars and industry leaders for vibrant discussions on existing research and practices, with the goal of inspiring transformative future directions in service ecosystems.
Conference tracks
● Strategy and Competitive Dynamics in Service Ecosystems
● Organizing, Structure, and Governance of Service Work
● Work, Well-being, and Human Resource Architectures
● Entrepreneurship, Innovation, and New Venture Creation in Service Contexts
● Stakeholders, Experience Design, and Value Co-Creation
● Green Transitions, ESG, Circularity, and Institutional Transformation
● Methodological Innovation in Management and Organization Research
● General Management, Leadership, and the Future of Organizing (including human–AI collaboration and digital governance).
Accepted submission types
· Full research papers & case studies
· Dissertation extended abstracts
Selected papers will be invited for publication in Scopus-indexed journals and the Scopus-indexed book series 'Springer Proceedings in Business and Economics' (no publication fee).
· Rs 51,000 cash prize for best dissertation
· Cash prize and certificate for best paper of each of the 8 paper tracks.
Sample masterclasses and method workshops
1. How to navigate the R&R process in AMP and other top journals
Prof Gideon D. Markman
Prof of Strategy, Entrepreneurship & Sustainable Enterprise, Colorado State University, USA
Former Editor-in-Chief, Academy of Management Perspectives
2. Reimagining teaching and learning with Generative AI
Prof Lynn Gribble,
Associate Professor, UNSW Business school, Australia; digital innovator
3. Using quotes to present claims: practices for the writing stages of qualitative research
Prof Kevin Rockmann
Professor, George Mason University, USA
Former editor-in-chief Academy of Management Discoveries
| Schedule for paper submission & peer review |
| 1st June, 2026 | Paper abstract submission for review |
| 1st July | Notification of abstract review decision |
| October 15th | Final paper submission |
| November 15th | Notification of review decision |
| November 30th | Notification of best paper and best dissertations, after review committee selection. |
| Up to December 20th | Early bird registration |
| 29th January, 2027 | Pre-conference workshop |
| 30-31st January, 2027 | Conference (1.5 days) |
Conference website: https://researchsummitindia.org/
Paper/case study abstract submission (by 1st June, 2026): https://app.oxfordabstracts.com/stages/82468/submitter
Thesis: Extended abstract: https://docs.google.com/forms/d/15TK9_vq3-VqPFeB-J9JYiod54FVkL1j_e8oiyl0nd_U/edit
Registration fee: https://myaccount.aom.org/capindia/s/community-event?id=a1mPF000002VdK5YAK Click to follow link." style="color: #467886" target="_blank">https://myaccount.aom.org/capindia/s/community-event?id=a1mPF000002VdK5YAK
Conference convenors: Payal Kumar, ISH, India
Peter Bamberger, Tel Aviv University, Israel
(See attachment for detailed conference track details).