We hope you will enjoy reading this article, which will be free to access until 10 May 2013:
Beneath the glass ceiling: Explaining gendered role segmentation in call centres
Dora Scholarios and Phil Taylor
Human Relations 2011; 64 (10): 1291–1319
http://hum.sagepub.com/content/64/10/1291.full.pdf+html
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Claire Castle
Managing Editor, Human Relations
Email: c.castle@tavinstitute.org
www.humanrelationsjournal.org
Human Relations 2011 Impact Factor:
2-year impact factor: 1.729
5-year impact factor: 2.376
Source: 2011 Journal Citation Reports® (Thomson Reuters, 2012)
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