Discussion: View Thread

Expand all | Collapse all

Patient Sat & Nursing rewards

  • 1.  Patient Sat & Nursing rewards

    Posted 04-20-2006 09:44
    Hello,
     
    I would recommend the following articles in response to the request for information about patient satisfaction and nursing rewards.  You will find less in the literature that advocates for cash bonus' for nurses than you will find documentation that nurses are recognized and rewarded with career enhancement/advancement opportunities.
     
    I have found no cogent summary of this literature published and believe it would be a valuable contribution to the literature on this subject.
     
    Vana R. Prewitt, Ph.D.
    Nursing Practice, Education & Research
    Univ. of North Carolina Hospitals
    919-966-3389
     
     
     
     
    Nurses receive bonuses for patient satisfaction.   Wood D; Pennsylvania Nurse, 2004 Jan-Feb; 59(1): 4 (journal article) PMID: 15032083 CINAHL AN: 2004097874
     
    Positive customer care.   (includes abstract) Ashurst A; Nursing & Residential Care, 2000 Feb; 2(2): 100 (journal article) CINAHL AN: 2002054251
     
    Aides critical link in patient satisfaction chain: incentives used to improve customer service.   Patient Focused Care, 1997 Aug; 5(8): 92-4 (journal article - tables/charts) CINAHL AN: 1999045156
    The Vanderbilt Professional Nursing Practice Program: part 1: growing and supporting professional nursing practice.   (includes abstract) Robinson K; Journal of Nursing Administration, 2003 Sep; 33(9): 441-50 (journal article - review, tables/charts) PMID: 14501560 CINAHL AN: 2003165232
     
    The model of whole-person caring: creating and sustaining a healing environment.   (includes abstract) Thornton L; Holistic Nursing Practice, May/Jun2005; 19(3): 106-15 (journal article - tables/charts) PMID: 15923936 CINAHL AN: 2005100637
     
    Charge nurse leadership development and evaluation.   (includes abstract) Krugman M; Journal of Nursing Administration, 2003 May; 33(5): 284-92 (journal article - research, tables/charts) PMID: 12792283 CINAHL AN: 2003105178
     
    Correlation among client satisfaction, nursing perception of outcomes, and organizational variables.   (includes abstract) Kroposki M; Home Healthcare Nurse, 2006 Feb; 24(2): 87-96 (journal article - CEU, exam questions, research, tables/charts) CINAHL AN: 2009124631
     
    Building excellence through competition: the team concept.   (includes abstract) Cassells KA; Journal of Nursing Administration, 1986 Jun; 16(6): 8-12 (journal article) CINAHL AN: 1986053406
     
    Does a patient survey make a difference?   (includes abstract) Greco M; Education for Primary Care, 2004 May; 15(2): 183-9 (journal article - questionnaire/scale, research, tables/charts) CINAHL AN: 2004121958

     
    Do your patients wonder if they're 'bothers or guests'?: $5 coupon lets patients award employees.   Patient Satisfaction Management, 1996 Sep; 1(7): 78-9 (journal article - pictorial, tables/charts) CINAHL AN: 1998017748
     
     
    -----Original Message-----
    From: Mark Rulle [mailto:rullem@wchsys.org]
    Sent: Tuesday, April 18, 2006 1:19 PM
    To: HEALTHMGMT@AOMLISTS.PACE.EDU
    Subject: Re: [HEALTHMGMT] SMA 2006 Submission Deadline is Tomorrow (Apr 14)

    Dear Colleagues,

       I have a student who is attempting research on the following topic (see paragraph below) and having difficulty locating relevant research.  Being in a hospital we don't often access information like she is looking for.  If anyone could provide any information or leads I would appreciate it.

    Thank you,

    Mark Rulle

    <st1:place w:st="on"><st1:placename w:st="on">Washington</st1:placename> <st1:placetype w:st="on">County</st1:placetype> <st1:placetype w:st="on">Hospital</st1:placetype></st1:place>

                rullem@wchsys.org

     

     

    What I am looking at for my research paper is the correlation between reward and recognition of the nursing staff and patient satisfaction. I am using the Press Ganey scores to determine if instituting a reward and recognition program increases the Press Ganey Scores over a period of one year. I am struggling with finding research that supports why a facility would be concerned with measuring their satifaction scores. In other words, why do we care? I have thought that I would find research that would link increased patient satisfaction to improved patient outcomes, improved financial viability for the institution, increased rate of referral from satisfied patients, etc-but I'm not finding much along those lines. So now I'm wondering...why do we bother?

     

     

    From: Healthcare Management ListServ [mailto:HEALTHMGMT@AOMLISTS.PACE.EDU] On Behalf Of Charlotte Sutton
    Sent: Thursday, April 13, 2006 1:21 AM
    To: HEALTHMGMT@AOMLISTS.PACE.EDU
    Subject: [HEALTHMGMT]

     


    ***** CONFIDENTIALITY NOTICE ***** This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system.