Dear Colleagues,
I have a student who is attempting research on the following topic (see paragraph below) and having difficulty locating relevant research. Being in a hospital we don't often access information like she is looking for. If anyone could provide any information or leads I would appreciate it.
Thank you,
Mark Rulle
<st1:place w:st="on"><st1:placename w:st="on">Washington</st1:placename> <st1:placetype w:st="on">County</st1:placetype> <st1:placetype w:st="on">Hospital</st1:placetype></st1:place>
rullem@wchsys.org
What I am looking at for my research paper is the correlation between reward and recognition of the nursing staff and patient satisfaction. I am using the Press Ganey scores to determine if instituting a reward and recognition program increases the Press Ganey Scores over a period of one year. I am struggling with finding research that supports why a facility would be concerned with measuring their satifaction scores. In other words, why do we care? I have thought that I would find research that would link increased patient satisfaction to improved patient outcomes, improved financial viability for the institution, increased rate of referral from satisfied patients, etc-but I'm not finding much along those lines. So now I'm wondering...why do we bother?
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